Everything you need — opening a new account, login issues, password reset, identity verification, and account security.
Deposits and withdrawals via Mobile Pay, Nagad, Rocket, and cards — plus help with stuck payments and transaction issues.
How to claim and use welcome bonuses, cashback, free spins, reload bonuses, and special promotions.
Help with games not loading, frozen screens, cancelled bets, mobile game issues, and browser compatibility.
Suspected account hack, two-step verification, updating personal details, and account closure requests.
Set budget limits, take a self-exclusion break, verify your age, and get help with problem gambling.
The cxrick support team speaks Bangla and operates on Bangladesh time. Reach out through any channel.
The fastest option. A support agent connects in under 2 minutes on average.
Active NowEmail us for detailed issues. You'll typically receive a reply within 2–4 hours.
support@cxrick.betWhatsApp support for easy mobile contact, available 8 AM – 12 AM.
8 AM – 12 AM (BST)Find answers on your own. Hundreds of guides and tutorials are available in Bangla.
300+ Articles
Log in with your registered phone number and password. If you're new, register first.
Select the deposit option from the wallet icon in the top right corner.
Select your preferred method — Mobile Pay, Nagad, Rocket, or a bank card.
Enter the amount and tap "Proceed". Confirm the transaction with your OTP.
Funds are usually credited within 1–5 minutes. If there's a delay, please contact support.
To withdraw, you must first complete identity verification (National ID or passport).
Go to the Wallet section and select the withdrawal option.
Enter your Mobile Pay/Nagad number correctly and set the amount.
Review all the details and tap "Submit Withdrawal Request". Confirm with your OTP.
Processing typically takes 15 minutes to 4 hours. Larger amounts may take up to 24 hours.
Slow support is the most common complaint about online gaming platforms — tickets have to be written in English, replies take days, and sometimes they never come at all. cxrick has completely changed that experience. Support here isn't just a button; it's a full system built with Bangladeshi players in mind.
The first thing you'll notice about the cxrick Help Center is that everything is in Bengali — articles, guides, and live chat responses, all in Bengali. You might wonder if that's really the case. It is. cxrick's support team includes Bengali-speaking agents who can understand issues in the local dialects spoken in Dhaka, Chittagong, and Sylhet.
A deposit not reflecting in your balance is one of the most common issues. Often, the amount is deducted from Mobile Pay but doesn't appear in your cxrick balance — this is usually due to a network delay. cxrick's system automatically reprocesses unresolved transactions every 5 minutes. If it still hasn't updated after 20 minutes, send a screenshot via live chat and the issue is typically resolved within the hour.
Account lockouts are a common concern. cxrick temporarily locks your account after three incorrect password attempts — this is a security measure. You can unlock it by requesting an OTP to your registered phone number. If you don't receive the OTP, the support team can verify your identity via email or live chat and help you regain access.
Bonus confusion is common. Questions like what "wagering requirement" means, where your bonus went, or which games count toward it come up all the time. cxrick's Help Center has detailed guides covering all of this. In short, wagering means you need to place bets totaling a set multiple of your bonus before you can withdraw. For example: a ৳100 bonus with 30x wagering means you need to place ৳3,000 in bets.
Technical game issues can happen from time to time. Clearing your browser cache, switching to a different browser, or using Wi-Fi instead of mobile data resolves most problems. cxrick recommends Chrome or Firefox for the best gaming experience. If a sudden connection drop causes a bet to go missing, the support team will check the server logs and get it sorted.
Cxrick takes security issues extremely seriously. If you suspect someone else has accessed your account, change your password immediately and notify support. cxrick's security team will review your login history and, if any suspicious transactions are found, temporarily secure your account.
The Responsible Gaming section is a dedicated part of the cxrick Help Center. If you feel that gaming is becoming a problem, you can set daily budget limits, take a temporary break, or permanently close your account — all on your own, at any time, and completely free of charge.
Cxrick will never call you or send an SMS asking for your password, OTP, or bank card details. If anyone contacts you claiming to be cxrick and asks for this kind of information, it's a scam. Immediately support@cxrick.betand do not share any information.
cxrick's support team is ready to help you right now. Open live chat or send us an email.